Why Everyone Should Do Customer Support

Customer support can be a terrible, thankless job, where you're taken for granted by teammates and abused by customers every day. Or, it can be one of the most important jobs in a company if you look at it the right way. It's your company's chance to put your best face forward, to solve customer's problems and make their day better, and learn what your customers truly want and how you can improve your products.

That's why Zapier does all-hands support. We have a dedicated support team, but then everyone from each other team takes a few hours out of their week to answer support tickets. It's consistently one of the biggest things that inspires new article ideas for our blog.

Here's an overview from our CEO, Wade Foster, on how it works.

Continue reading at https://zapier.com/blog/everyone-on-support/

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